Meta repeatedly snubs EU body over Facebook and Instagram user bans
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An independent body which hears disputes from social media users in the EU says Meta virtually never replies when it raises cases of people who say they have been wrongly banned from their accounts.
Key facts
On Facebook the figure was 61%, while on YouTube it was 58%
In a transparency report which covered the whole world, YouTube owner Google said more than 150,000 videos and 32,000 channels were removed from the platform between October and December 2025
Appeals Centre Europe looked at 4,600 cases of Facebook, Instagram and Threads users who said they had been wrongly banned, but Meta provided evidence in fewer than 100 of these cases
Meta provided relevant content for fewer than 100 out of more than 4,600 account ban cases, the report said, "causing significant frustration among users
Summary
Appeals Centre Europe looked at 4,600 cases of Facebook, Instagram and Threads users who said they had been wrongly banned, but Meta provided evidence in fewer than 100 of these cases. Last year, the BBC was contacted by hundreds of Facebook and Instagram users in countries around the world, including the UK, who claimed they had been wrongly banned and had no way of getting their accounts back. Appeals Centre Europe is one of several independent dispute settlement bodies which allow people in the EU to challenge social media platforms' decisions including on account bans and content moderation.