OpenAI · OpenAI
Uber has long leveraged machine learning to support its marketplace
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The collaboration between Uber and OpenAI is helping Uber build AI-powered products that simplify earning opportunities for drivers and couriers and reduce friction for riders.
Key facts
- Uber operates at massive scale: 40 million trips per day, 10 million drivers and couriers across 15,000 cities in over 70 countries
- For Uber, accuracy, safety, trustworthiness, and speed are top priorities when implementing any AI system whose outputs will interact with drivers and couriers
- We want to enable drivers to make better decisions for themselves by providing a summarized view of the marketplace and real-time insights,” says Dharmin Parikh, Director of Product Management
- The Assistant helps drivers where and when to earn by turning complex data like earnings trends and heatmaps into simple, actionable positioning insights
Summary
Uber uses OpenAI to power AI assistants and voice features that help drivers earn smarter and riders book faster across a global real-time marketplace. Every day, millions of people rely on Uber to book rides, order meals, send packages, and earn flexibly. For drivers, flexibility is one of Uber’s biggest strengths. Some drive full-time, others on weekends, while some drive between classes or shifts. To help answer those questions, Uber developed Uber Assistant, an AI-powered assistant designed to help drivers throughout their lifecycle on the platform—from onboarding and first trips to day-to-day earnings optimization.