Business · The Verge
In 2023, a report from Bloomberg revealed that Presto’s AI drive-thrus may be assisted by human workers based in locations
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Presto’s chatbot takes orders correctly about 90 percent of the time, The Wall Street Journal reports.
Key facts
- Presto’s chatbot takes orders correctly about 90 percent of the time, The Wall Street Journal reports
- In 2023, a report from Bloomberg revealed that Presto’s AI drive-thrus may be assisted by human workers based in locations like the Philippines
- And while Burger King is testing AI drive-thrus in fewer than 100 restaurants, it’s putting a chatbot inside employees’ headphones to measure their “friendliness” and help with meal prep
- Dairy Queen is becoming the latest fast food chain to get in on AI, as it’s bringing a chatbot to dozens of its drive-thrus across the US and Canada
Summary
The fast food chain hopes it will speed up orders and upsell customers. In 2023, a report from Bloomberg revealed that Presto’s AI drive-thrus may be assisted by human workers based in locations like the Philippines. Kevin Baartman, Dairy Queen’s executive vice president of IT, tells The Journal that the company tested the AI chatbot on a day when the chain offered free ice cream cones to customers and that “the bots responded to lines of cars and never got crabby.” Along with Dairy Queen, Wendy’s began experimenting with Google-powered AI drive-thrus in 2023, while McDonald’s briefly piloted a chatbot-powered drive-thru as well.