Nation Thailand
CP All files police complaint after viral 7-Eleven concert-ticket clash
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CP All has filed a police complaint to protect the rights, dignity and safety of 7-Eleven employees after a viral video showed a customer verbally abusing staff during a concert-ticket booking dispute, turning an online row over ticket reselling into a wider debate over service-worker protection and customer behaviour.
Key facts
- The incident, which took place during a concert-ticket booking service at a 7-Eleven branch on July 4, 2026, quickly became one of the major trending stories over the weekend of July 4-5 after footage was widely shared on social media
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- The dispute reportedly began when a male customer tried to secure concert tickets through a 7-Eleven counter service but failed to obtain the tickets he wanted.
- The company said it had proceeded with a police complaint under the legal process, stressing that the move was not intended to create conflict with customers, but to uphold the principle that employees must be treated with courtesy
Summary
The incident, which took place during a concert-ticket booking service at a 7-Eleven branch on July 4, 2026, quickly became one of the major trending stories over the weekend of July 4-5 after footage was widely shared on social media. CP All said it had reviewed the facts with relevant parties and found that language used in the incident may have damaged the reputation and dignity of its employees.
The company said it had proceeded with a police complaint under the legal process, stressing that the move was not intended to create conflict with customers, but to uphold the principle that employees must be treated with courtesy, respect and freedom from harassment.