Thai Enquirer
Thailand investigates XC60 fire as Volvo faces EX30 safety scrutiny
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Thailand’s consumer protection agency has ordered an urgent investigation into a fire involving a Volvo XC60 plug-in hybrid vehicle on Motorway M81, while separately continuing its review of battery-related complaints involving Volvo EX30 electric ve
Key facts
- The Office of the Consumer Protection Board (OCPB) said on Wednesday that it had summoned Volvo Car (Thailand) Co Ltd to discuss compensation measures for consumers affected by issues linked to the Volvo EX30 EV model.
- Around 90% of cases will involve full battery pack replacements, while the remainder will receive module replacements only, he said.
- While awaiting repairs, the company has advised EX30 owners not to charge their vehicles beyond 70% battery capacity
- Battery replacement work is scheduled to begin on May 25 at 15 service centres nationwide, with the process expected to be completed by Aug 31, 2026.
Summary
The Office of the Consumer Protection Board (OCPB) said on Wednesday that it had summoned Volvo Car (Thailand) Co Ltd to discuss compensation measures for consumers affected by issues linked to the Volvo EX30 EV model.
The meeting, attended by company representatives and affected customers, focused on previously reported EX30 battery problems and two separate fire incidents involving that model.