Servicenow · Fortune Technology
It’s a big win for CEO Lip Bu Tan one year after he took that role
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ServiceNow, meanwhile, is doing everything right—almost every revenue and profitability metric glowed in its latest quarterly results—and yet shares took a 14% dive as the SaaSpocalypse fears loom.
Key facts
- With the global AI market projected to exceed $4.2 trillion by 2030, according to Citigroup projections, investor anticipation is running high for the largest-ever IPO market if SpaceX, OpenAI
- Last week, Meta announced it would plan to cut 10% of the company’s workforce, or roughly 8,000 employees, and would not fill 6,000 open roles
- JPMorgan said 200,000 employees were onboarded onto the tool eight months after its July 2024 debut
- Chipmaker Intel, booted from the Dow Jones Industrial Average in November 2024, is emerging as the tech industry’s comeback kid
Summary
Lori Beer, the global chief information officer at JPMorgan Chase & Co., has a long checklist of questions as she navigates the proliferation of AI agents working alongside the banking giant’s sprawling workforce of 319,000. AI agents, Beer says, will change the way one thinks about work, the tasks to complete that work, how to break those tasks down, the tasks the bank is comfortable automating, the tasks that require human reflection, and then the proper technology ecosystem with the proper security, resiliency, and controls. “We have been focusing early on, on simple things, like what’s the right level to create an agent; how do you give them identity and access?” says Beer. Her approach is fairly flexible. That same monitoring layer will need to be applied to other parts of the business as agents are increasingly embraced, says Beer, which involves keeping the human in the loop but also monitoring the outputs that large language models are producing.