Business · The Guardian Technology
Some Interrail travellers told to cancel passports as hacked data posted online
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Holidaymakers across Europe are facing the stress and expense of getting new passports after their personal data was posted on the dark web after a hack of the Interrail company Eurail.
Key facts
- A seven-day pass allowing rail travel in 33 countries from the northern tip of Norway to the southern shores of Turkey costs €286 for people aged up to 28, €381 for 28- to 59-year-olds and €343
- One user said they had written to Eurail’s chief executive in the Netherlands demanding compensation under article 82 of the General Data Protection Regulation (GDPR)
- Another affected customer in Denmark said they had been obliged to cancel their passport, with a replacement likely to cost more than £200
- Gerard Tubb, 64, a former broadcast journalist from Yorkshire who had bought Interrail tickets to travel with his wife to the south of France last year, had his data stolen
Summary
Personal data, including passport numbers, names, phone numbers, email and home addresses and dates of birth of more than 300,000 European travellers was accessed in December. Another affected customer in Denmark said they had been obliged to cancel their passport, with a replacement likely to cost more than £200. “Its an absolute nightmare,” said one customer who had her details hacked, as did another member of her holiday group that travelled from Penzance to Naples last summer. “I genuinely have no idea how serious this is,” she said, requesting anonymity.