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Amid the 'SaaSpocalypse,' CIOs and CTOs take a harder line with their vendors

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Allegra Driscoll is the chief technology officer at Bread Financial.

Allegra Driscoll, the chief technology officer of Bread Financial, has a few ground rules when engaging with software vendors about generative AI capabilities.

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And the core focus of her conversations with vendors is also evolving. “The conversations are going a lot deeper into the architecture of the third-party solutions, where in the past, I’ve been more focused on the capacity, security, and data privacy,” says Driscoll. Nice’s chief information officer, Hadas Reisbaum, says she plans to leave her core systems in place for software that’s deeply embedded in the customer relations management software provider’s infrastructure. “I think the clock is ticking,” says Reisbaum, who anticipates that bigger pricing structure changes could occur within the next two to three quarters.

Read full article at Fortune Technology →