News · The Register
AI search atomizes our information, cautions govt designer
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Those who rely on artificial intelligence to summarize official material may get a misleadingly narrow or incomplete version of it, a senior designer for the UK government has warned.
Key facts
- The Government Digital Service is piloting its own AI-driven chatbot, which only uses material from GOV.UK, and reckons this is now accurate in 90 percent of its answers
- At first, this felt like progress; faster access to information is not something to resist," he writes in a blogpost on the GOV.UK website
- from a UK IP address included all three of the options he mentioned as well as A-levels, university and getting a job
- The country's Department for Education's digital services are seeing more traffic from AI-mediated search and fewer actual page visits, according to head of design Mark Edwards
Summary
The country's Department for Education's digital services are seeing more traffic from AI-mediated search and fewer actual page visits, according to head of design Mark Edwards. If AI-mediated agents or answers become the dominant entry point, they need to be sure that people who lack confidence or familiarity are not disadvantaged further. One problem is that AI tools only answer the question they are asked: "They meet users where they already are, which can limit discovery and reinforce gaps in understanding," Edwards writes. Things may not be as bad for a clueless school-leaver as Edwards fears. " from a UK IP address included all three of the options he mentioned as well as A-levels, university and getting a job.