Baidu · Wired
In another RedNote post, a man claimed he crashed into one of the malfunctioning Baidu vehicles
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Photos of the man’s orange SUV being towed away show that the car’s front-right fender was completely torn off, and other parts appeared to have sustained major damage.
Key facts
- One dashcam recording posted to RedNote shows a car passing 16 Apollo Go vehicles parked on the road in the span of 90 minutes
- He says it took about 30 minutes to reach a Baidu customer representative on the phone
- In Wuhan, a city in central China where Baidu has deployed hundreds of its Apollo Go self-driving taxis, people on Chinese social media reported witnessing the cars suddenly malfunction and stop
- On Chinese social media, other passengers also complained about being unable to reach Baidu’s customer support
Summary
An unknown technical problem caused several robotaxis owned by the Chinese tech giant Baidu to freeze on Tuesday in the middle of traffic, trapping some passengers in the vehicles for more than an hour. In Wuhan, a city in central China where Baidu has deployed hundreds of its Apollo Go self-driving taxis, people on Chinese social media reported witnessing the cars suddenly malfunction and stop operating. A college student in Wuhan tells WIRED that she was stuck in a Baidu robotaxi with two friends for about 90 minutes on Tuesday. (She asked to be only identified with her last name, He, to protect her privacy.) The student says the car malfunctioned and stopped four or five times during the trip before it eventually parked in front of an intersection in eastern Wuhan. He says it took about 30 minutes to reach a Baidu customer representative on the phone.