Apple · New York · BBC Technology
Apple to replace iPhone Duos affected by screen problem
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Apple has acknowledged some of its iPhone Duo handsets have developed problems with their screens, days after the highly-anticipated smartphone went on sale.
Key facts
- Photos posted on social media show lines that appeared on the screens of the technology giant's first ever foldable device, which has a starting price of £1,999 ($2,668) in the UK
- The Duo's 7.6-inch (19.3cm) inner display is held together by a central hinge
- a complex piece of engineering that has resulted in similar flaws in folding devices made by some of Apple's competitors
- Samsung's first foldable phone, the Galaxy Fold, suffered an early setback in 2019 when reviewers reported broken screens on the devices
- Apple has a loyal customer base and a retail network that can swap devices on the spot, but with a further 28 markets launching on 30 October, it needs to clarify its warranty position quickly," he
Summary
Photos posted on social media show lines that appeared on the screens of the technology giant's first ever foldable device, which has a starting price of £1,999 ($2,668) in the UK. Apple said it was aware of "an issue impacting the inner display on a small number" of the phones and urged affected users to contact the company for a replacement. The Duo's launch, which attracted crowds at Apple stores around the world last week, is an attempt to reinvigorate the brand's device range and challenge the foldable phones made by rivals. Some Duo owners also posted photos online showing cracks along the screen's centre crease, while others reported a crunching noise when opening the device.