Standard Chartered · AI Agent · India · Fortune Technology
Top ServiceNow exec on clients delivering ‘life-changing’ results with AI agents—and he’s seeing it now at Standard Chartered
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Companies are hailing AI as the new productivity miracle, automating hours of tedious work, supercharging efficiency, and generating the same output as hundreds of human workers.
Key facts
- It’s estimated that the number of active enterprise agents will swell from 28.6 million in 2025 to 2.2 billion by 2030, according to the International Data Corporation (IDC)
- The reporter always say, if you get 25% to 30% deflection in those use cases, it’s game-changing
- The business had around 40 custom agents at the ready, but none of them were being deployed
- When Fipps asked why, the CTO pointed to the challenge of keeping the agents under human control
Summary
“We have one of our customers, Standard Chartered bank, that I was with about four months ago, and the chief operating officer said she’s driving 77% deflection rates across all of her employee requests,” Fipps recently told Fortune ’s Andrew Nusca onstage at the Fortune AIQ Summit. The productivity gains add up when AI systems can wrangle more than three-quarters of worker requests—with no human touch required. Earlier this year, the company announced its entire product portfolio will be AI-enabled, dubbing itself the “AI control tower for business reinvention.” “You might say, ‘Well, why are you investing in employee experience?’ We see it as employee experience drives massive productivity, and it’s not how you handle HR use cases,” Fipps said.