AI Agent · JPMorgan · Fortune Technology
For banks, the bigger question is whether their own systems can keep pace
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“I personally have never come across a situation where the technology of an agent failed us—or rather, led to an undesirable outcome,” said Benson Wong, managing director and head of digital at JPMorgan Private Bank.
Key facts
- Agents could orchestrate as much as $5 trillion in global consumer spending by 2030, according to a January report from McKinsey
- That was the warning from Zhuoqun Bian, president of Ant Digital Technologies, the enterprise arm of Ant Group, at the Fortune Leaders Forum in Macau on Sept. 8
- I personally have never come across a situation where the technology of an agent failed us—or rather, led to an undesirable outcome,” said Benson Wong, managing director and head of digital
- From the financial institutions’ perspective, when we initiate a transaction, we have to do the KYC [know your customer]” she said
Summary
That was the warning from Zhuoqun Bian, president of Ant Digital Technologies, the enterprise arm of Ant Group, at the Fortune Leaders Forum in Macau on Sept. 8. “From the financial institutions’ perspective, when we initiate a transaction, we have to do the KYC ” she said. Agents could orchestrate as much as $5 trillion in global consumer spending by 2030, according to a January report from McKinsey. Yet the infrastructure in which these agents operate was designed for humans. On Sept. 6, Ant International, Ant Group’s global payments arm, announced it had begun collaborating with Mastercard and Visa on a “know your agent” interoperability framework, meant to let card networks, digital wallets, and marketplaces recognize trusted AI agents across ecosystems.