AI Agent · Codex · OpenAI · OpenAI
Each deployment starts with a specific job, such as resolving billing issues, supporting insurance argues
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★ Tier-1 Source
The agent receives only the knowledge and system access required for that job.
Key facts
- Presence powers OpenAI’s English-language phone support channel at 1-888-GPT‑0090, handling open-ended requests, verifying callers, using account context, and taking approved actions
- Working with their launch team, its Codex-powered improvement loop reduced human handoffs by 15 percentage points in 10 days
- Deployments are led by OpenAI Forward Deployed Engineers and select global systems integrators
- A proven enterprise product for putting AI agents to work across customer and internal workflows
Summary
A proven enterprise product for putting AI agents to work across customer and internal workflows. The challenge for enterprises is no longer proving that AI agents can work, it’s making them reliable enough to do high-value work in production. They're introducing OpenAI Presence, a battle-tested product that helps enterprises deploy trusted AI agents that can answer questions, resolve issues, use company systems, take approved actions, and escalate to people when needed. Each deployment starts with a specific job, such as resolving billing issues, supporting insurance claims, or resolving employee IT service requests. OpenAI works alongside each customer to identify each high-value workflow, connect the necessary knowledge and systems, establish permissions and policies, test the agent, and bring it into production.