Business · Fortune Technology
Skillsoft taps and sells AI systems to their customers, but their systems aim to coach people through how to have
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Instead of “here’s the answer, here’s what you should say,” Rinne said, the AI instead teaches the person how to develop those intrapersonal skills.
Key facts
- A prime example of this strategy is Meta, which has cut 25,000 jobs since 2022 and touts an AI team that has one boss for every 50 engineers
- Traditionally, a 25-to-1 employee-to-boss ratio is usually seen as the outer limit of the so-called span‑of‑control scale, but the company is going all-in on AI
- A version of this story was published on Fortune.com on March 28, 2026
- The recent uptick in younger hires seems to be a common approach, similarly taken by Cognizant, an IT consulting firm that boasts more than 350,000 employees globally on their site
Summary
Stop if you’ve heard this one before: An employee received a message from her boss and didn’t understand its meaning. The employee paused. Rinne calls this phenomenon “socially offloading,” or when interpersonal skills that require human judgement, empathy, or courage gets outsourced to AI. Social offloading can look like a boss is preparing for a performance review and asking AI how to have the conversation. “If I’m always asking AI how do I respond to my boss,” Rinne told Fortune, “The reporter doesn't learn how to engage with their boss.