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Instead, Hirvonen argues, institutions should ask why the service is not tapped

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(Credit: Oodi Library, Helsinki)

"Usage is not only reflective of the value of the service: it's shaped by things like visibility and availability," says Hirvonen.

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Summary

Finland's libraries are increasingly being valued not by how many books they lend, but how they help societies function. On a freezing January morning in Helsinki, around 20 people gather outside Oodi, the city's central library, waiting for the doors to open. "I have tears in my eyes when I see people almost run into the building at 08:00, heading straight to their favourite spots," says Katri Vänttinen, director of library services for the whole of the Finnish capital. By lunchtime, the building is so full that visitors wander between floors looking for an empty seat. A small group sits in a circle: they're knitting woollen socks, those with more experience helping newcomers with techniques and patterns.

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