AI Agent · Wall Street · CoinDesk
Netomi CEO confirms $5 trillion AI customer experience market could boost stablecoin demand
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The customer experience industry will become a $5 trillion market by 2030, according to Netomi founder and CEO Puneet Mehta, who says that growth will create demand for stablecoins and blockchain-based payment infrastructure rather than pull capital away from crypto.
Key facts
- UPDATE (June 10, 17:10 UTC): Adds section on Netomi nearing unicorn status
- The customer experience industry will become a $5 trillion market by 2030, according to Netomi founder and CEO Puneet Mehta, who says that growth will create demand for stablecoins
- Mehta, whose company recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, argues that the rise of artificial intelligence and crypto should be viewed
- To achieve true end-to-end automation, these software systems require always-on capital rails that operate 24/7,” he said
Summary
Netomi CEO Puneet Mehta predicts the customer experience market will expand from about $500 billion today to $5 trillion by 2030 as AI moves deeper into sales, conversion and upselling. Mehta argues that AI and crypto are complementary, saying autonomous AI agents will need 24/7 blockchain-based payment rails and stablecoins rather than traditional banking systems to handle real-time transactions. Mehta, whose company recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, argues that the rise of artificial intelligence and crypto should be viewed as complementary trends rather than competing sectors. Mehta said companies currently spend roughly $500 billion annually on customer experience-related knowledge work.