The European Commission ordered Meta on Monday to give rival AI chatbots free access to WhatsApp's business messaging tools
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Commission Executive Vice President Teresa Ribera said the interim measures would remain in place for the duration of the investigation, which started in December 2025.
Key facts
- The policy shift took effect January 15, though existing AI providers had already been cut off since October of 2025
- Commission Executive Vice President Teresa Ribera said the interim measures would remain in place for the duration of the investigation, which started in December 2025
- The Commission began its probe after Meta changed its policy to allow only Meta AI on WhatsApp while blocking competing chatbots from the Business API
- Non-compliance could trigger fines up to 10% of Meta's total global turnover
Summary
EU regulators ordered Meta to restore rival AI chatbots’ access to WhatsApp Business tools. The case centers on Meta’s decision to reserve WhatsApp AI integrations for Meta AI, with potential fines reaching 10% of global revenue for non-compliance. The European Commission ordered Meta on Monday to give rival AI chatbots free access to WhatsApp's business messaging tools, escalating an antitrust fight that began when Meta blocked competitors from its platform last October, Reuters reports. The order requires Meta to reinstate access for third-party general-purpose AI assistants to the WhatsApp Business API under the same terms that existed before the ban.