The Information · Anthropic · OpenAI · The Information
AI Customers Negotiate a SaaS Escape Hatch
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Businesses used to feel locked in to their enterprise software providers, but some now say they can cut and run if they need to.
Key facts
- More detailsTuesday, October 27, The Information’s 2026 WTF SummitSave the Date: The Information returns to Napa Valley October 27-28 to convene senior women across tech, media, and finance
- Intuit customers can currently use its AI features as part of their flat-fee subscriptions, but chief executive Sasan Goodarzi said the company will switch to consumption-based prices for the new AI
- Join top AI leaders for conversations on the future of AI, and secure early bird pricing while it lasts
- The idea is simple: Businesses don’t want to be wedded to providers that end up falling short in AI
Summary
The idea is simple: Businesses don’t want to be wedded to providers that end up falling short in AI. The shorter terms are necessary because she thinks AI developers such as OpenAI and Anthropic will soon be able to replace software scanning tools that automatically check companies’ software for bugs and recommend fixes. Intuit Joins Shift to ‘Consumption-Based’ AI PricingAmid all the noise surrounding Intuit’s big layoffs and stock plunge Wednesday, the CEO of the $100 billion firm also told investors in a call that the company will soon change the way it charges customers for upcoming AI features that link them to experts such as accountants.