White House · Copilot · Meta · United Kingdom · U.S. · The Guardian Technology
AI should not be something used on people behind closed doors and then justified in the language of efficiency
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The choice about how AI will reshape work is not being made in Silicon Valley boardrooms or summit speeches.
Key facts
- Their own research over the past decade on worker-AI coexistence, which was cited in the 2024 White House economic report, suggests that the most pressing issue about AI’s impact on work is not
- Nazrul Islam is a chair professor of business and co- director of the Centre of FinTech at the University of East London’s Royal Docks School of Business and Law
- And Meta plans to track and capture its employees’ keystrokes, mouse movements and clicks to train its AI models
- Take Britain, which likes to present itself as being ambitious about AI
Summary
The real danger that artificial intelligence poses to work is not job loss, it is the growing divide between people who use AI to extend their skills and those whose working lives are increasingly shaped by opaque, AI-powered systems of surveillance and control. The debate about artificial intelligence and how it will affect workers is stuck in the wrong place. For some, AI can help remove the drudgery from daily work. For many others, though, AI is not an assistant. It appears in scheduling and monitoring tools, route optimisation software and automated performance dashboards, all systems that decide who gets what shift, how long a task should take and whether someone is performing at their maximum capacity.