Business · The Register
ServiceNow under siege as Atlassian publishes to ITSM take-outs
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Atlassian reported its largest-ever quarter for taking share from a major IT service management provider, CEO Mike Cannon-Brookes said on the company's fiscal third-quarter earnings call Thursday, escalating its rivalry with ServiceNow.
Key facts
- Meanwhile, Atlassian’s service collection, which includes Jira Service Management, has surpassed $1 billion in annual recurring revenue, growing more than 30 percent year over year
- Atlassian’s revenue during the quarter was $1.8 billion, up 32 percent year over year
- They're seeing that 75% of the Fortune 500 use their service collection
- During Salesforce’s most recent earnings call, CEO Marc Benioff boasted of taking five ServiceNow customers as the CRM giant looks to leverage AI to also take share in the ITSM space
Summary
“This is our largest ever quarter for competitive displacements from a major ITSM provider,” Cannon-Brookes said, without referring to ServiceNow by name. The wins put ServiceNow under pressure from an established, though sizably smaller, competitor even as it faces a growing threat from the larger Salesforce in its fight to keep those same ITSM customers. During Salesforce’s most recent earnings call, CEO Marc Benioff boasted of taking five ServiceNow customers as the CRM giant looks to leverage AI to also take share in the ITSM space. Meanwhile, Atlassian’s service collection, which includes Jira Service Management, has surpassed $1 billion in annual recurring revenue, growing more than 30 percent year over year.