AI Agent · Stripe · Circle · U.S. · Agentic AI · Wall Street · Fortune Technology
American Express publishes systems to build AI payments—and pledges to pay the price if agents go awry
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Agentic commerce, where AI agents undertake purchases or other economic activity on a user’s behalf, has so far seen relatively limited adoption despite a gush of interest from Silicon Valley and Wall Street.
Key facts
- Agentic commerce, where AI agents undertake purchases or other economic activity on a user’s behalf, has so far seen relatively limited adoption despite a gush of interest from Silicon Valley
- To date there have probably been as many press releases [on agentic commerce] as transactions, but no doubt it will happen,” Luke Gebb, American Express executive vice president and head of global
- American Express is pledging to protect users from erroneous transactions made by agents that are registered with Amex
- That includes American Express, which on Tuesday announced an agentic commerce developer kit as well as purchase protection for erroneous purchases made by registered AI agents
Summary
That includes American Express, which on Tuesday announced an agentic commerce developer kit as well as purchase protection for erroneous purchases made by registered AI agents. “To date there have probably been as many press releases as transactions, but no doubt it will happen,” Luke Gebb, American Express executive vice president and head of global innovation, told Fortune. Indeed, there have been several agentic commerce press releases: Mastercard, Visa, and Stripe have all released infrastructure in the sector over the past several months. A future where AI agents book flights and refill paper towel stockpiles is one where consumers could save considerable time, but it also opens up risks around what happens when AI agents do not carry out tasks as intended.