AI Agent · Fortune Technology
In the age of AI, that rhythm is broken
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AI is not a new system to deploy or a capability to roll out.
Key facts
- In 2025, AskHR handled more than 16 million employee interactions, a 65% increase year-over-year, while significantly reducing transaction times and simplifying a previously disjointed technology
- At IBM, this evolution is reflected in AskHR, their AI‑powered HR agent that supports employees and managers at enterprise scale
- That includes building AI fluency across the organization, embedding skills into every talent process, and ensuring AI is used responsibly and effectively
- AI is not a new system to deploy or a capability to roll out
Summary
For decades, workforce strategy has followed a familiar rhythm: define roles, forecast headcount, hire to plan, repeat. Many organizations still approach AI through the lens of efficiency, automating tasks, reducing costs, and accelerating decision-making. Traditional workforce planning starts with jobs. A skills‑first approach gives leaders visibility into current capabilities and emerging gaps.